In this report, produced in partnership with Adrian Gonzalez, transportation industry thought leader and host of the renowned Talking Logistics podcast, we’ll explore the impact that AI is having now. We’ll examine the motivations for businesses to adopt AI, the hesitations of those who haven’t, and how it will enhance the critical, human work that moves the global supply chain.

Transportation management systems (TMS), a core component of global logistics operations, are evolving alongside and because of AI. Most leading providers are adding AI capabilities to their solutions, including agentic AI.

To understand what’s real versus hype, we surveyed executives responsible for global operations at 230+ shipper, carrier and logistics service provider (LSP) companies in the United States and Europe, and conducted in-person interviews with several leading executives. We asked them how they use AI today, the obstacles they face, where they see the biggest opportunities, and how they expect to interact with an AI-enabled TMS going forward. The pages that follow offer a snapshot of where the industry’s at on the AI adoption journey and where we may be headed next.