CHALLENGES BEFORE TRANSPOREON

Lacking a digital booking process for loading and unloading slots, poor visibility of shipments for all transport modes and flows, and with no accurate POD management in place, the majority of transport processes were managed manually and without system support.

CHALLENGE

Relying on email or different carrier platforms for transport assignments, and mostly manual freight invoice approval and cost allocation, control gaps represented familiar challenges at FHCS. And when it came to reporting and analytics, processes were underdeveloped. Time-consuming manual alignment across multiple data sources kept staff in a reactive state, juggling inaccurate reports, emails and Excel spreadsheets.

It was time to replace fragmented ways of working with informed, data-driven decision making. Having identified these challenges as well as the opportunity to accelerate their supply chain transformation, FHCS made a firm decision to implement a transport management system to cover all logistics processes end-to-end and globally, and in doing so, adopt a more robust approach to risk mitigation and enhance supply chain resilience overall.

SOLUTION

FHCS opted for Transporeon’s market-leading Transport Operations, Time Slot Management and Freight Audit solutions, beginning with a pilot implementation for their Italian entity in February 2024. This included three locations and business areas: the Italian sales entity for consumer business with an externally managed warehouse location, the Italian sales entity for professional business with an externally managed warehouse location and an own FHCS production facility.

In Italy in 2024, the technical blueprint and pilot implementation began. Roll out in EMEA Ocean and intercompany Road began in 2025 and extended to the Americas and APAC (Ocean).

This process incorporated all flows: inbound from external suppliers, intercompany between factory and sales entities, and distribution to customers, and would influence approximately 3,000 inbound shipments per year (container and truck) and around 30,000 deliveries to customers.

Overall, FHCS decided on a flow- based roll out approach (not module or full location based).

Due to the modular system concept, global blueprint definition with stakeholders from all over the world and a central project management approach, it was possible to scale the solution quickly. This also helped limit the need for change and local adaption, and ensured roll out was managed centrally. Combined, this helps enhance the blueprint in general wherever necessary.

Seamless integration between in-house IT systems and the Transporeon TMS was ensured thanks to Transporeon’s compatibility with the SAP interface.

Since autumn 2024, FHCS went live with all three modules in Italy and continues to report fantastic results in their daily operations. In 2026, focus is set on local distribution.

OPERATIONAL IMPACT & KEY BENEFITS

Time Slot Management

  • Significant gain in slot management efficiency due to less manual communication and greater visibility across all warehouse locations
  • Additional resource costs lowered due improved planning of WH operations
  • Extra costs reduced since cutting waiting times for carriers at FHCS warehouses

Transport Operations

Notable efficiency gain in managing transport operations, mainly driven by:

  • Less effort on document handling
  • Less effort to manage container arrivals
  • Less manual communication with internal and external partners
  • Less complexity in managing multiple carriers

Freight Audit

  • Marked reduction in freight spend due to full invoice and cost control
  • In addition, FHCS reported a reduction in billing errors since shifting from manual approvals to an automated solution.
’We are seeing that the solutions we are creating deliver significant benefits not only in terms of cost, but also in efficiency and visibility.’
– Melanie Kummer, Director Global Transportation Management at FHCS - Freudenberg Home and Cleaning Solutions
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